Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

To request a return, contact marketing@kiwii.ai. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable.

Damages and issues
Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions
Final-sale items and gift cards cannot be returned. Contact us if you have questions about a specific item.

Cancellations
Contact us as soon as possible if you need to cancel an order. Orders that have already shipped cannot be canceled and must follow the return process above.

Refunds
We will notify you after we receive and inspect the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact marketing@kiwii.ai.